Wamalwa Chrispinus W. Mukoche,


Informal sector plays an important role at all levels of a global economy (ILO, 1986). It’s a seedbed for indigenous entrepreneurship and national development since it energizes technological capacity building, innovation diffusion, and capital mobilization, which would not otherwise be generated. The sector is essential in economic growth and development of the nation. Design process is crucial in any production of goods and services required by the citizens of any country. This paper examines the results of the study that investigated the production process in the Informal (Jua Kali) sector on the premise that design technology impacts on the quality of the goods and services produced. A sample survey design was used in this study. Data was collected using questionnaires and interview schedules and was analyzed using descriptive statistics. The findings indicated that use of the design process in the Jua Kali production was limited, being hampered mainly by entrepreneurs’ low levels of formal education, professional training and limited experience in the design process. This lowered quality and performance of their products and services thus wastage and quick obsolescence exhibited. I recommend that frequent training through seminars and workshops of the Jua Kali producers on design technology is important for sustainable use of design process in the Jua kali sector production.

Key words: Design process; quality of products and services; Informal sector (Jua Kali)


Contact details: Wamalwa Chrispinus W. Mukoche, School of Education, University of Eldoret, Email: This email address is being protected from spambots. You need JavaScript enabled to view it.



To cite this article:Wamalwa Chrispinus W. Mukoche, The Use of Design Process in the Production of Goods and Services by the Informal Sector in Kenya, Journal of African Studies in Educational Management and Leadership, Vol. 6, pp. 84-95, 2015


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Available online August  2015
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